1. General Programme Questions

Q: What exactly is the Love2Learn Homework Hub?
A: The Homework Hub is a calm, structured after-school programme that supports literacy, numeracy, and homework completion. We combine one-on-one support, small-group rotations, behaviour routines, project-based learning, and positive relationships — all aligned with your school’s goals.

Q: How does it benefit our school?
A: It lightens the load for teachers and whānau. Students receive targeted academic support and daily homework completion, which improves classroom readiness and behaviour. Teachers know learners are supported, whānau feel relieved, and tamariki experience consistent routines and care.
 

Q: How does it fit with what our school already does?
A: The Homework Hub is designed to sit alongside and strengthen your existing systems. We work in partnership with teachers, follow your behaviour expectations, and keep learning goals aligned. The Hub simply extends the care your school already provides.

2. Safety, Staffing & Compliance

Q: Are your staff vetted?
A: Yes — every staff member completes NZ Police Vetting, reference checks, identity checks, and a full safety screening pack. We re-vet every two years as required.
 

Q: What qualifications do your tutors have?
A: Staff include qualified teachers, trained tutors, and senior learning assistants. All tutors complete our Mission Training Programme covering literacy & numeracy support, child protection, behaviour guidance, trauma-aware practice, and school-specific expectations.

Q: How do you ensure child safety?
A: We follow strict policies including Child Protection, Oranga Tamariki procedures, Health & Safety, hazard checks, supervision ratios, safe release, medication protocols, incident reporting, and staff code of conduct.
 

Q: What are your ratios?
A: We use 1:6 as our core ratio, and 1:6 for high-needs groups. Higher support is added where needed.

Q: Are you OSCAR-accredited?
A: We are in the OSCAR accreditation process and aligning all policies, staff training, H&S systems, incident reporting procedures, and supervision guidelines to meet full compliance.

Q: How do you handle behaviour?
A: We follow your school’s behaviour guidelines to keep expectations consistent. We use calm routines, positive reinforcement, clear boundaries, relationship-based practice, and restorative conversations. Serious concerns are escalated immediately to school leadership.

3. Academic Support & Learning

Q: How do you support literacy and numeracy?
A: Through structured rotations, targeted mini-lessons, games, repeated practice, and one-on-one help. We align activities with NZ Curriculum levels, your school’s learning goals, and advice from your classroom teachers.
 

Q: Can you support priority learners?
A: Absolutely. Our programme is especially beneficial for students who need routine, additional time, or calm one-on-one support. We work with teachers to understand each child’s needs and how to best help them.
 

Q: How do you communicate with teachers?
A: Tutors share weekly learning notes, highlight progress, and communicate any concerns. For high-needs students, we work directly with the SENCO or relevant teachers to maintain consistency and alignment.
 

Q: How do you keep kids engaged?
A: We use:
1. Creative project-based learning
2. Robotics, art, STEM, and digital tasks
3. Literacy & numeracy games
4. Star Cadet-themed missions
 

4. Whānau, Community & Culture

Q: How do you work with whānau?
A: We provide daily check-ins, updates at pick-up, and simple learning summaries. Our approach is warm, respectful, and relationship-based. Whānau feel included and supported.

Q: How do you ensure cultural safety?
A: We honour the identity of every child. This includes using te reo Māori, tikanga-aligned routines, Pacific-friendly approaches, trauma-aware practice, whānau-led strategies, and community-based projects that reflect the school’s cultural strengths.
 

Q: Do you support students with additional needs?
A: Yes — tutors receive training in neurodiversity, trauma-informed practice, sensory needs, and inclusive communication. We adapt routines and activities to ensure every child feels safe and successful.

5. Operations & Logistics

Q: How does sign-in and sign-out work?
A: We use a digital system to track attendance in real time, follow school protocols, and ensure safe release to authorised adults.
 

Q: How do you manage food or allergies?
A: All staff are trained in allergy awareness, and we follow the school’s guidelines. No food is offered unless agreed upon with the school.
 

Q: Who supervises transitions?
A: Tutors collect students directly from classrooms or designated meeting points to ensure safety and calm transitions.
 

Q: What happens during emergencies?
A: We follow the school’s evacuation, lockdown, and emergency procedures. Tutors receive training before starting.
 

6. Outcomes & Impact

Q: What improvements can we expect?
Schools typically see:
1. Higher homework completion rates
2. Improved reading and maths confidence
3. Better classroom behaviour
4. Reduced stress for teachers
5. Stronger home-school connections
6. Happier, calmer, more settled tamariki
7. Increased whānau engagement and wellbeing
 

Q: How do you measure progress?
A: Through weekly notes, student profiles, observation data, short learning checks, and feedback from teachers and whānau.
 

Q: What makes your programme different?
A:
✨ Calm, trauma-aware environment
✨ Small groups and one-on-one support
✨ Star Cadets learning theme — engaging and fun
✨ Project Pathways — STEM, art, robotics, science
✨ Experienced tutors and trained teachers
✨ Behaviour routines that reduce stress for everyone
✨ Strong whānau and school partnerships
✨ Research-backed learning design
It’s not babysitting — it’s structured, meaningful learning.
 

7. The Harder Questions 
 

Q: How is this research backed?
A: Our programme integrates the strongest evidence from learning sciences, including:

1. Spaced repetition (improves retention)

2. Retrieval practice (boosts memory)

3. One-on-one and small-group tutoring (high impact, EEF-rated)

4. Trauma-informed practice

5. Structured literacy principles

6. Executive function routines

7. Gamified learning (improves motivation and engagement)

8. NZ Curriculum alignment

9. Clear behaviour expectations and predictable routines

10. All curriculum design is supported by our academic director, a trained teacher and learning-science lecturer.

Q: How do we know this won’t create extra work for teachers?
A: We intentionally design the Homework Hub to remove pressure from teachers, not add to it. We handle behaviour, homework completion, communication with whānau, and progress monitoring. Teachers only receive short, helpful updates — no extra workload required.

Q: Will you be competing with our school’s support programmes?
A: Not at all. We complement your systems by reinforcing what teachers already do. Our goal is partnership, not competition.

Q: What if a parent complains or raises issues?
A: We handle concerns through a clear complaints process and keep the school informed. We de-escalate, resolve issues respectfully, and follow your school’s expectations.

Q: What happens with very challenging behaviour?
A: We use calm, trauma-aware strategies first. If a child’s safety or well-being is at risk, we follow a step-by-step escalation plan and involve the school’s designated staff. Whānau are kept informed, and we create a support plan if needed.